Service.bat could be pointing to the wrong version of Tomcat.Jira has been installed in a 64-bit Windows version using the 32-bit installer, however is using 64-bit Java.Jira has been installed in a 64-bit Windows version using the 64-bit installer, however is using 32-bit Java.And the installed JRE usually has a space in the path as it is usually at the location " C:\Program Files (x86)\Java" or " C:\Progam Files\Java". The root cause of this issue can be due to the Jira service using the JRE/JDK that is installed in the system rather than the bundled JRE that came along with the Standalone Installer for Windows. Windows has issues with services that have spaces in the file path as described in this Microsoft article.
There are a number of known causes for this problem: Failed creating java C:\Progra~2\Java\jdk1.6.0_24\jre\bin\server\jvm.dll
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